24hr Contact Center Motor Claim Hotline 02-118-7400, Customer Service: 02-119-3000
As the leading insurance company, Sompo Insurance (Thailand) Public Company Limited recognizes that providing good, quick and reliable services is vital to keep our customers satisfied. One of the most important services that insurance company should provide is an excellent claim service. So, in order to improve our Claim services , starting from November 1, 2014, SJNK Thailand has launched an In-House contact center. Currently, the contact center operates 24 hours 7 days a week providing services to Automobile Insurance customers. Key tasks are as follows:
Handle automobile accident claim
Respond to inquiries
Follow up for customer satisfaction
The contact center can be reached by calling 02-118-7400 (Motor claim hotline)
The service team members provide services nationwide. Next, as part of improving claim service, Sompo Insurance (Thailand) Public Company Limited is developing a highly sophisticated claim survey management system and building a team of In-House surveyors. This will improve service level and to meet the customer expectations.