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Scope & Responsibilities

'In addition to the responsibilities outlined above for P&C Claims, focus on the following areas which are specific for A&H Claims due to large volume and use of third party networks. In particular usage of data and analytics is critical to identify the potential areas of leakage and productivity challanges.

 

Team Collaboration and External Partnerships

- Coordinate with other departments such as underwriting, legal, and customer service to streamline the claims process and resolve complex issues.

- Maintain and build relationships with medical networks, hospitals, clinics, and rehabilitation centers to ensure efficient service delivery and support.

- Work with TPA's to ensure accurate and timely assessment and payment of claims

- In the case of severe accidents or long-term illnesses, provide guidance and support for rehabilitation services or long-term care options.

 

Risk Management & Compliance

- Monitor and assess potential risks within the portfolio of A&H claims to protect the company from excessive losses.

- Work with healthcare providers and TPAs to manage the cost of medical treatments and reduce the overall claims burden on the company.

 

Customer Experience & Compaint Management:

- Maintain clear, consistent, and empathetic communication with policyholders throughout the claims process. Regularly update claimants on the status of their claims, from the initial submission to final settlement.

- Effective an simplify the claims processes i.e. claim submission, online tracking, and ensuring that required documentation is clear and optimal.

- Follow up with claimants post-settlement to check if they are satisfied with the claims process and offer assistance for any future needs.

 

Key Skills and Competencies:

'- Expertise in motor insurance policies, claims handling, and compliance with legal and company policies.

- Strong communication skills, with the ability to empathize, resolve issues, and maintain positive customer interactions.

- Ability to assess claims, identify discrepancies, and make informed decisions with strong attention to detail.

- Effectively prioritize tasks, manage multiple claims, and ensure timely processing and settlement.

- Work seamlessly with internal teams like adjustors, FNOL, and payment teams to ensure smooth claim handling.

- Ability to detect potential fraud, escalate suspicious claims, and resolve issues promptly.

- Stay updated on industry trends, regulatory changes, and adapt to evolving claims processes.

Roles & Responsibilities
 

• To achieve the project as a representative of accounting department within the project timeline under the conditions of accuracy and efficiency throughout the development process.
• To support IFRS17 in accounting workstream as expense study, new COA and GL mapping.
• Perform other related duties as assigned.

Candidate Specifications
 

• Bachelor’s degree in Accounting.
• Preferred ex-audit experience.
• Good command in English and Thai.
• At least 3 years’ experience in non-life insurance business.
• Experience in working on project.
• Good communication skills.
• Good time-management skills.
• Able to be working under pressure.
• Ability to multitask.
• Knowledgeable in IFRS17 is plus.

Job Purpose

The Legal & Compliance Specialist plays a crucial role in supporting the legal and compliance functions of an organization. Their responsibilities include providing in-house legal support, ensuring regulatory compliance, developing control systems, evaluating and improving controls, revising procedures to identify risks and non-conformities, coordinating with government agencies, and monitoring regulatory developments. They collaborate with cross-functional teams and work closely with the Head of Legal and Compliance to mitigate legal and compliance risks and maintain adherence to laws, regulations, and internal policies.

Roles & Responsibilities

A) Contract Management:

   1. Review, draft, and negotiate a variety of contracts, agreements, and legal documents.

   2. Ensure contracts comply with legal and regulatory requirements and align with the organization's interests and internal policies.

   3. Tracking the turnaround time for contract reviews and approvals, contract negotiation success rate, and the percentage of contracts in compliance with legal and regulatory standards.

   4. Coordinate contract approvals, execution, and record-keeping processes.

   5. Provide guidance and support to stakeholders regarding contract interpretation and dispute resolution.

B) Legal Research and Analysis:

   1. Conduct legal research on a wide range of topics and provide timely and accurate analysis.

   2. Provide recommendation and/or opinion from the legal and compliance perspective for issues as required.

   3. Collaborate with external legal counsel when necessary and manage relationships with outside vendors.

   4. Advise the legal matters of the company and provide legal advice as requested.

   5. Review the Letter explaining the facts about the complaints in general correspondence with regulators (OIC).

C) Compliance:

   1. Monitor changes in legal and regulatory requirements.

   2. Stay up to date with changes in laws, regulations, and industry trends affecting the organization.

   3. Collaborate with departments to stay updated on laws, announcements, regulations, and any requirements, including by laws and regulations of competent authorities, that the company must comply with.

   4. Coordinate with OIC to ensure the company's compliance practices.

   5. Support the implementation of the Compliance Program

D) Risk Management:

   1. Support the identification and assessment of legal and compliance risks within the organization including support work to achieve the RMC meeting.

   2. Collaborate with the risk management team to develop strategies for mitigating identified risks.

E) Team Coordination and Support:

   1. Assist the Head of Legal and Compliance in supervising and coordinating the activities of the legal and compliance team.

   2. Collaborate with cross-functional teams to ensure legal and compliance requirements are integrated into business processes.

F) Secretary

   1. Support work to achieve the BOD, AGM, EGM arrangement.

   2. Perform other related duties as assigned.

Qualifications

   1. Bachelor of Laws (LL.B.) degree or any equivalent university degree having the study of law as an integral part of the curriculum. A Juris (LLM) degree is preferred.

   2. At least 3 years of experience in a similar post.

   3. Strong legal experience in corporate and commercial matters.

   4. Excellent written and verbal communication skills in the English language, with the ability to communicate effectively and authoritatively to a diverse audience, and to explain complex regulatory legislation and principles.

   5. Ability to maintain confidentiality and ensure that confidential data is handled professionally and sensitively.

   6. Able to work in partnership and with people at all levels.

   7. Accuracy and attention to details.

   8. Well versed with MS office tools (Excel and PowerPoint).

Position           Manager - Accident & Health Claims

Report to         Chief Claims Officer (Thai)

Working           Mon – Fri, 8.30 – 5.00

Location          Punn Tower, 24^th Floor, MRT Khlong Toei

 

Responsibilities

In addition to the responsibilities outlined above for P&C Claims, focus on the following areas which are specific for A&H Claims due to large volume and use of third-party networks. Usage of data and analytics is critical to identify the potential areas of leakage and productivity challenges.

 

Team Collaboration and External Partnerships

• Coordinate with other departments such as underwriting, legal, and customer service to streamline the claims process and resolve complex issues.
• Maintain and build relationships with medical networks, hospitals, clinics, and rehabilitation centers to ensure efficient service delivery and support.
• Work with TPA's to ensure accurate and timely assessment and payment of claims
• In the case of severe accidents or long-term illnesses, provide guidance and support for rehabilitation services or long-term care options.

 

Risk Management & Compliance

• Monitor and assess potential risks within the portfolio of A&H claims to protect the company from excessive losses.
• Work with healthcare providers and TPAs to manage the cost of medical treatments and reduce the overall claims burden on the company.

 

Customer Experience & Complaint Management:

• Maintain clear, consistent, and empathetic communication with policyholders throughout the claims process. Regularly update claimants on the status of their claims, from the initial submission to final settlement.
• Effective an simplify the claims processes i.e. claim submission, online tracking, and ensuring that required documentation is clear and optimal.
• Follow up with claimants’ post-settlement to check if they are satisfied with the claims process and offer assistance for any future needs.

 

Candidate Specifications

• Bachelor’s degree in Insurance or other related field.
• Minimum 7 years of relevant experience in the insurance industry with more than 5 years of experience in a Claims Adjusting and Claims Handling role.
• Expertise in motor insurance policies, claims handling, and compliance with legal and company policies.
• Strong communication skills, with the ability to empathize, resolve issues, and maintain positive customer interactions.
• Ability to assess claims, identify discrepancies, and make informed decisions with strong attention to detail.
• Effectively prioritize tasks, manage multiple claims, and ensure timely processing and settlement.
• Work seamlessly with internal teams like adjustors, FNOL, and payment teams to ensure smooth claim handling.
• Ability to detect potential fraud, escalate suspicious claims, and resolve issues promptly.
• Stay updated on industry trends, regulatory changes, and adapt to evolving claims processes.

Key Job Responsibilities

Leadership and Management:

• Lead, mentor, and manage the accounting team, including recruitment, training, and conducting performance evaluations to foster a productive and high-performing department.
• Oversee day-to-day accounting operations, ensuring the effectiveness of processes and continuously striving to improve productivity and efficiency.
• Develop and implement accounting policies, procedures, and controls to ensure compliance with regulatory requirements and industry standards.
• Collaborate with management and regional teams to align financial operations with the company’s strategic direction and objectives.

Financial Reporting:

• Ensure timely and accurate preparation of financial statements, including forecasts, for internal and external stakeholders such as the Office of Insurance Commission (OIC), tax authorities, and others.
• Prepare detailed financial analysis to identify key performance trends, suggest areas for improvement, and provide insight to leadership for decision-making.
• Manage the closing of local and group reporting monthly accounts, ensuring financial and management reporting is completed timely and accurately.
• Coordinate and oversee external audit processes, liaising with auditors and addressing any issues or concerns to ensure smooth audit completion.
• Support in treasury and cash management to optimize investment income and financial performance.

Compliance and Risk Management:

• Ensure compliance with TFRS, IFRS, group and local accounting policies, as well as all other applicable regulations and standards.
• Implement and monitor internal controls to safeguard company assets, minimize financial risks, and ensure the integrity of financial reporting.
• Stay up-to-date with changes in accounting standards, OIC regulations, and other applicable laws, and adapt company policies and procedures accordingly to ensure ongoing compliance.
• Uphold integrity and ethical standards in internal staff and business partner practices.

Strategic & Financial Planning:

• Collaborate with the other relevant stakeholders and leaders to support strategic financial planning and decision-making.
• Work closely in the development of the company’s annual budget and financial forecasts.
• Provide financial insights and analysis to support business strategy and operational decisions.

 

Systems and Technology

• Oversee the use of financial systems, ensuring they meet business needs and enhance reporting capabilities.
• Identify opportunities to improve financial processes through automation and technology.
• Lead or support the implementation of financial software or system upgrades.

 

Knowledge and Competencies Required

Job Title:                            Manager - Motor UW & Product Development

Department:                     Underwriting & Product Development

Grade:                                Manager or above

Reporting Manager:       Chief UW Officer

Team Size:                         6 to 10

 

Job Overview:

The candidate will be responsible for leading the underwriting and product development for all motor insurance products, motor related insurance products through all channels and business model from group motor fleet, individual broker, dealership and business partner.  The candidate is reporting to Chief UW Officer.  It will include evaluating risks, developing new motor product set up, motor quote and ensuring that existing products remain competitive and comply with regulations. The candidate will be required to collaborate with various departments, including but not limited to actuarial and pricing, claims, marketing, and sales, to drive the growth and profitability of the motor insurance portfolio.

Key Responsibilities:

Underwriting Leadership:

• Manage the underwriting team in evaluating and assessing risks for motor insurance products, motor related insurance products.
• Develop and implement underwriting guidelines, policies, and procedures.
• Ensure underwriting decisions are made in a timely and accurate manner.
• Monitor the performance of the underwriting portfolio and implement strategies to improve profitability.
• Train and mentor junior underwriters to enhance their skills and knowledge.

Product Development:

• Identify market trends and opportunities for new products and motor insurance scheme.
• Lead the development and implementation of new products, from concept to launch.
• Work with actuarial and marketing teams to develop pricing strategies and promotional plans.
• Ensure all products comply with relevant regulations and industry standards.
• Conduct regular reviews of existing products to ensure they remain competitive and meet customer needs.
• Regularly review policy terms and conditions to ensure they are complying with regulatory standards and reflect current and emerging market trends.

Collaboration and Communication:

• Collaborate with actuarial, claims, marketing, sales, and other departments to ensure cohesive product strategies.
• Communicate product and underwriting strategies to internal and external stakeholders.
• Represent the company at industry events, conferences, and meetings.
• Provide insights and recommendations to senior management regarding product performance and market opportunities.
• Collaborate with legal and compliance teams to ensure all policy documents meet legal and industry requirements.

Process Optimization:

• Design and implement efficient and effective underwriting processes to enhance competitiveness.
• Continuously review and improve underwriting workflows and procedures to increase productivity and reduce turnaround times.
• Utilize technology and automation tools to streamline underwriting processes and improve accuracy.
• Ensure underwriting processes are scalable and adaptable to changing market conditions.

Qualifications & Experience:

• Bachelor’s degree in insurance industry, business, Finance, or a related field.
• Professional certification in underwriting (e.g., CPCU, ARe, AU) is a plus.
• Minimum of 10 years of experience in motor insurance underwriting and product development.
• Understanding of the Thailand motor insurance industry, insurance market and regulation are preferable.
• Previous experience and the ability to manage and mentor a team is preferable.
• Ability to speak both English and Thai is preferable.

Skills:

• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in underwriting software’s and tools.
• Strong organizational skills to lead product development and manage multiple projects.

Roles & Responsibilities
 

• Ensure client’s needs are met on a day-to-day basis for responsible accounts.
• Identify client’s risk for determining pricing/coverage.
• Prepare insurance quotation and negotiate proposed terms and condition with our underwriter for renewal insurance policy and new business.
• Ensure that the policies are checked and delivered to the client on a reasonable time.
• Prepare a sale presentation or sale engagement to each account.
• Carry out a variety of other administrative tasks as assignment.

 

Candidate Specifications
 

• Bachelor’s degree in major insurance is preferable.
• Insurance experience at least 3-5 years and take care of corporate accounts, however fresh graduates are also welcomed.
• Non-life insurance experience
• Fair in English skills (Speaking, Writing and Reading)
• Computer skills in MS office, MS Word, MS Excel, MS PowerPoint etc.

Roles & Responsibilities

• Assist in the development of pricing models and strategies for personal lines insurance products.
• Analyze historical data and trends to assess risks and support pricing decisions.
• Support the rate-making process including data preparation, model building, and validation.
• Collaborate with the underwriting and product development teams to implement competitive pricing structures.
• Participate in the preparation of rate filings and documentation for regulatory compliance.
• Provide analytical support for other actuarial functions such as profitability analysis.
• Ensure accuracy and timeliness of portfolio management activities.

 

Candidate Specifications

• Bachelor's degree in Actuarial Science, Statistics, Mathematics, Economics, or a related field.
• At least 3 years of experience in the insurance or reinsurance industry (ideally non-life).
• Strong professional background in actuarial science and a proven track record in portfolio management.
• Work experience on GLM modelling.
• Proficiency in actuarial software and tools (e.g., SAS, R, Python, EMBLEM, SQL).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.

Roles & Responsibilities

• Provide the underwriting quote to the Marketing team as per SLA agreement.
• Referral and communicate with regional office regarding Underwriting technical and authority.
• Responsible for the renewal business process including the renewal notice to be reviewed and send to Marketing team as per SLA agreement.
• Work closely with Marketing team and Risk Engineers team to support the business.
• Perform the work within the underwriting guidelines as well as legal & compliance of the company.
• Perform other related duties as assigned.

 

Candidate Specifications

• Bachelor or master’s degree in insurance or related field.
• Minimum of 5 years working experience in insurance market.
• Knowledge, skill and abilities of Thailand Non-life insurance market.
• English, Computer literacy.
• Capability to work independently.

Responsibilities:
 

• Conduct loss prevention surveys, including risk surveys, and issue the survey reports to assist underwriting and marketing department to make a right decision to set the appropriate premium, terms and conditions.
• Report monthly performance of all survey activities to risk management manager.
• Support risk management department to create value added services to specific clients chosen by marketing team.
• Support risk management department to improve all kinds of services for internal and external clients.
• Complete some administrative tasks as assigned by risk management manager.

 

Qualifications:
 

• Bachelor’s degree or higher in Engineering (electrical is preferred).
• 0-5 years of experience in risk engineering, safety or fire protection.
• Good command of English in both written and spoken (TOEIC 550+).
• Computer literacy.

Job Purpose

We are looking for a versatile individual who can seamlessly transition between sales and sales support responsibilities. The successful candidate will play a pivotal role in driving revenue growth by supporting the sales team and engaging directly with clients. If you are a proactive, customer-focused professional with a passion for sales, this is an exciting opportunity to contribute to the success of a rapidly growing company.

 

Roles & Responsibilities

1.            Provide administrative support to the sales team, including managing calendars, scheduling meetings, and coordinating travel arrangements. Assist in the preparation of sales presentations, proposals, and contracts. Respond promptly to customer inquiries and facilitate communication between clients and the sales team.

2.            Build and maintain strong relationships with clients through effective communication and a customer-centric approach.

3.            Collaborate with team to identify and pursue upselling and cross-selling opportunities.

4.            Conduct market seek to identify potential leads along with checking the quality of tele-sales, validity of the policy, endorsement, and test data with relate department.

5.            Assist in the development and execution of sales strategies to meet or exceed revenue targets, monitoring policy tracking, Quotations, new and renew policy, policy copy, endorsement, cancellation timely completion.

6.            Participate in sales meetings and contribute to discussions on sales tactics and market trends, generate and analyze sales reports to track performance against targets.

7.            Provide regular updates to the sales team and management on sales activities and achievements.

8.            Understanding how to communicate difficult/sensitive information tactfully.

9.            Perform other related duties as assigned.

 

Candidate Specifications

•             Bachelor's degree required.

•             Excellent proficiency in English and Thai.

•             Proven experience in a sales or sales support role, preferably in insurance business.

•             Strong organizational and multitasking skills with the ability to prioritize tasks

      effectively.

•             Excellent written and verbal communication skills.

•             A proactive and solution-oriented mindset with a focus on customer satisfaction.

•             Ability to work collaboratively in a team environment.