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รายละเอียดงาน

• รับแจ้งอุบัติเหตุ ให้ความช่วยเหลือลูกค้าทางโทรศัพท์ ประสานงานกับพนักงานสำรวจอุบัติเหตุ
• ให้บริการลูกค้าทั้งทางโทรศัพท์, e-mail และช่องทางอื่นๆ เพื่ิอสร้างความพึงพอใจให้กับลูกค้า
• ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย

คุณสมบัติผู้สมัคร

• ปริญญาตรี
• มีประสบการณ์ที่เกี่ยวข้อง 1 ปีขึ้นไป
• สามารถทำงานเป็นกะได้
• มีทักษะการสื่อสารเป็นอย่างดี
• สามารถใช้คอมพิวเตอร์ MS Office ได้ดี
• หากสามารถสื่อสารภาษาอังกฤษได้ จะได้รับพิจารณาเป็นกรณีพิเศษ

Responsibilities:

• To manage vendors (Project execution & after production).
• To be Responsible for defining data architecture and building/maintaining the data infrastructure for the organization.
• To cooperate with business users and IT PMO team to understand business needs, define scopes of work, and translate requirements into technical specifications. including assessing potential data sources.
• To manage a Data team who build and maintain data warehouse.
• To provide expertise in relation to organizing data platforms and building and support all data warehouse initiatives.
• To define meta-data standards for the data warehouse.
• To evaluate all proposals/requests and assisting in improving the structure of the data warehouse.
• The workload will include a fast turnaround of ad-hoc reports and providing other technical end user support for operations.
• To produce and update technical or specification document base on necessity.

Qualifications:

• Bachelor's Degree in any IT related field.
• 5 or more years’ experience as in a software engineering role.
• 1 or more years’ experience architecting and implementing Amazon AWS.
• 2 or more years’ experience in large scale application design and development.
• Have experience or well-known the business in the Insurance Industry.
• Experience with Microservices development and design patterns.
• Familiarity with Angular, .Net, Node.js, Oracle, SQL Server.
• GitLab or other distributed versioning control.
• Good in English (TOEIC 550+).

Responsibilities:

• To manage vendors (Project execution & after production)
• To collaborate with business users, partners, and 3rd party to support digital project from a technical perspective.
• To design, develop, debug and maintains websites and other online applications or services (Java Script/ Angular/.net framework)
• To Work with business users and Data Architecture team to understand data sources and data models to develop automated operation reports to meet the business requirements.
• To analyze problem and find resolution to solve problem during development, deployment, or production incident.
• To work with infrastructure, operation, security team to ensure smooth deployments and sustainable performance for the platform.
• Produce well-documented for both technical and user manual.
• Provide training for user.

Qualifications:

• Bachelor's Degree in any IT related field.
• 5 or more years’ experience as in a software engineering role.
• 1 or more years’ experience architecting and implementing Amazon AWS.
• 1 or more years’ experience in website development.
• Experience with Microservices development and design patterns.
• Experience in building cubes, dimensional modeling, writing complex SQL queries and creating views and stored procedures.
• Familiarity with Angular,.Net, Node.js, Oracle, SQL or MySQL, Firebase or MongoDB, MS Access.
• GitLab or other distributed versioning control
• Good in English (TOEIC 550+).

Responsibilities:

• Manage, record and control all and accurate financial information of the company.
• General expense process.
• Produce accurate financial reports.
• Produce accurate information for consolidated accounting, group solvency, or other group data consolidation.
• Support IFRS17 in accounting workstream as expense study, new COA and GL mapping.
• Review and improve GL accounting system with support of IT team.

Qualifications:

• Bachelor degree or higher in Accounting or any related field.
• Proven accounting experience.
• More than 3 years in investment and assets or risk management would be advantaged.
• Advance in MS Excel skills, Vlookups, Pivot tables, Power query would be advantaged.
• Good command of English communication skill. (TOEIC 550+).

Responsibilities:

• To manage work volume from all contact channels and all functions in order to share team workload. (Including operator function, confirmation call and direct sale)
• To monitor team case recording and case updating via Salesforce system (CRM) in order to make sure that all cases touching customer service center will be recorded in the system with the accuracy. (Including operator function and confirmation call)
• To monitor inbound calls from wallboard in order to control abandon call and to recheck call back service result to make sure that no customer left behind.
• To process QA for all contact channels (Call, Social and E-mail) with score rating as well as calibration in order to make sure that service will be delivered with standard.
• To manage all activities on the floor by real time conversation monitoring, giving some advices, taking real time action, solving the problem or even taking over call from the agent. (Floor Management) to make sure that all cases will be handled in a proper manner.
• To identify complaint case from the agent as a complaint unit by call listening, recording complaint cases and coordinating with related parties.
• To summarize team daily performance report and monthly report including incentive.
• To provide training for newcomer, arrange team brief and product-knowledge test.

Qualifications:

• Bachelor’s Degree or higher
• Have an experience in senior level, team leader or supervisor level in Insurance Business, Customer Service, Call Center, Hospitality or related field at least 2-3 Years
• Ability to work on weekend, holidays or late evening as required from times to times
• Good command of English.

Responsibilities:

• Creates and executes project/task work plans and revises as appropriate to meet changing needs and requirements.
• Evaluate deliverable prepared by the team to make sure the work meets requirements and maintains a high level of quality.
• Ensures project documents are complete, current and stored appropriately.
• Constantly monitor and report on the progress of a project to all ralated team.
• Develop a customer care philosophy that ensures customer satisfaction, build and maintain productive client relationships with service mind set.
• Analyzes project/incident benefit realiz.
• Participate in the development of marketing system and ensure that support and response services comply with security requirements.
• Develop and maintain formal procedures for consistent and increase productivity.
• Proactively identify process improvement opportunities and support continuous improvement initiatives under direction.

Qualifications:

• Bachelor or higher in Information Technology or related.
• Minimum 3-5 years of working experiences in project management in non-life insurance company.
• Able to use MS Office suite and MS Project.
• Good in English (TOEIC 550+)