A Century of Trust

Privacy Policy

Sompo Insurance (Thailand) Public Company Limited (“Sompo”) is committed to protecting the privacy of the individuals we encounter in conducting our business. “Personal Information” is information that identifies and relates to you or other individuals (such as your dependents). Our aim is responsible handling of Personal Information, balancing the benefits of activities like research and data analytics with our other commitments, including transparency and non-discrimination.

This Privacy Policy describes how we handle Personal Information that we collect through:

  • This website (“the Site”), the software applications made available by us for use on or through computers and mobile devices (the “Apps”), our social media pages (e.g. Facebook, Instagram, LINE@, LINE Official) set in the links on Sompo.co.th (our “Social Media Pages”) (collectively, including the Site, the Apps and our Social Media Pages); and

  • Other means (for example, from your application and claim forms, telephone calls, e-mails and other communications with us, as well as from claim investigators, medical professionals, witnesses or other third parties involved in our business dealings with you).

By using the Sompo online services, you signify your acceptance of this Privacy Policy.

Please note: This Privacy Policy is supplemented by Privacy Notices tailored to our specific relationships with you, including Privacy Notices that are sent to individuals as required under applicable laws and regulations.

Other websites and services of Sompo both within and outside of Thailand contain different privacy statements to this Privacy Policy, and you are advised to review the privacy statement on each Sompo website.

We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website.

Last updated: July 14, 2017.

If you have any enquiries about our use of your Personal Information you can contact

Sompo Insurance (Thailand) Public Company Limited, Head Office
990 Abdulrahim Place, 12th, 14th Floor, Rama IV Road, Silom, Bangkok 10500
Telephone : 02-119-3000
Fax : 02-636-2340 , 02-636-2450
Email : info@sompo.co.th
For more information, please click here

Your rights to access your personal information

  • You have the right to ask whether we hold any personal information about you and to see that information, as provided by law. Where we have obtained medical information about you from a third party, we will release this information only through your physician.

  • You also have the right to know:

    • how we collected your personal information,

    • how we are using it, and

    • to whom it may have been disclosed.

  • If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it.

  • If you show that your personal information is inaccurate or incomplete, we will make the necessary changes.


Personal Information that we collect

Depending on your relationship with us (for example, as a consumer policyholder; insured person benefiting under another policyholder’s policy, or claimant; witness; commercial broker or appointed representative; or other person relating to our business), Personal Information collected about you and your dependents may include :

  • General identification and contact information

Your name and surname; address; e-mail and telephone details; gender; marital status; family status; date of birth; passwords on our systems; educational background; physical attributes; activity records, such as driving records; photos; employment history, skills and experience; professional licenses and affiliations; relationship to the policyholder, insured or claimant; and date and cause of death, injury or disability.

  • Identification numbers issued by government

Social Security or national insurance number; passport number; tax identification number; military identification number; or driver’s license number.

  • Financial information and account details

Payment card number; bank account or other financial account number and account details; credit history and credit score; assets; income; and other financial information.

  • Medical condition and health status

Current or former physical or mental or medical condition; health status; injury or disability information; medical procedures performed; personal habits (for example, smoking or consumption of alcohol); prescription information; and medical history.

  • Other sensitive information

In certain cases, we may receive sensitive information about you for example, if you apply for insurance through a third party marketing partner that is a professional, trade, political, religious or community organization. In addition, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud. We may also obtain sensitive information if you voluntarily provide it to us.

  • Telephone recordings

Recordings of telephone calls to our representatives and call centers.

  • Photographs and video recordings

Photographs or video recordings created in connection with our insurance or other business activities, including for claims assessment, processing, settlement, and disputes, or for other relevant purposes as permitted by law.

  • Information to investigate or prevent crime, including fraud and money laundering

For example, insurers commonly share information about their previous dealings with policyholders and claimants for this purpose.

  • Information enabling us to provide products and services

Location and identification of property insured (for example, property address, vehicle license plate or identification number); travel plans; age categories of individuals you wish to insure; policy and claim numbers; coverage/peril details; cause of loss; prior accident or loss history; your status as director or partner, or other ownership or management interest in an organization; and other insurance you hold.

  • Social media account and information from Apps

We may receive certain Personal Information about you when you use our Apps or Social Media Pages, including your social media account ID and profile picture. If you elect to connect any of your other social media accounts to your account(s) on Sompo online services, Personal Information from your other social media account(s) will be shared with us, which may include Personal Information that is part of you profile relating to those accounts or your friends’ profiles.


Other information we collect through Sompo online services

“Other Information” is any information that does not reveal your specific identity, such as:

  • Browser and device information;

  • App usage data;

  • Information collected through cookies, pixel tags and other technologies;

  • Demographic information and other information provided by you; and

  • Aggregated information


How We Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most websites or automatically through your device, such as your IP address (i.e., your computer’s address on the internet), screen resolution, operating system type (Windows or Mac) and version, device manufacturer and model, language, internet browser type and version, time of the visit, page(s) visited and the name and version of Sompo online services (such as the App) you are using. We use this information to ensure that Sompo online services function properly.

  • Through your use of the App: When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

  • Using cookies; online tracking: Cookies are pieces of information stored directly on the device you are using. Cookies allow us to recognize your device and to collect information such as internet browser type, time spent on Sompo online Services, and pages visited, language preferences, country website preference. We may use the information for security purposes, to facilitate navigation, to display information more effectively, or to personalize your experience while using Sompo online Services. In addition, we may use the information to gather statistical information about the usage of Sompo online Services in order to understand how they are used, continually improve their design and functionality, and assist us with resolving questions about them. Cookies further allow us to present to you the advertisements or offers that are most likely to appeal to you. We may also use cookies to track your responses to our advertisements and we may use cookies or other files to track your use of other websites. We do not respond to browser do-not-track signals at this time.

Third parties may collect information about your use of Sompo online services and your use of other websites or online services.


You can refuse to accept the cookies we use by adjusting your browser settings. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products.


How we use your Personal Information

  • Communicate with you and others as part of our business.

  • Send you important information regarding changes to our policies, other terms and conditions, our Sompo online services and other administrative information.

  • Make decisions about whether to provide insurance and assistance services, and other products and services which we offer, and provide such products and services, including claim assessment, processing and settlement; and, where applicable, manage claim disputes.

  • Assess your eligibility for payment plans, and process your premium and other payments.

  • Provide improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers).

  • Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks.

  • Carry out research and analysis, including analysis of our customer base and other individuals whose Personal Information we collect as explained in this Privacy Policy.

  • Provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you have expressed.

  • Personalize your experience when using our Sompo online services or visiting third-party websites by presenting information and advertisements tailored to you.

  • Identify you to anyone to whom you send messages through any of Sompo online services.

  • Allow you to participate in contests, prize draws and similar promotions, and to administer these activities. Some of these activities have additional terms and conditions, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these carefully.

  • Facilitate social sharing functionality.

  • Manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; IT systems; data and website hosting; data analytics; business continuity; and records, document and print management.

  • Resolve complaints, and handle requests for data access or correction.

  • Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (including those outside your country of residence).

  • Establish and defend legal rights; protect our operations or those of any of our group companies or business partners, our rights, privacy, safety or property, and/or that of our group companies, you or others; and pursue available remedies or limit our damages.

How we protect your personal information

We are responsible for protecting your information

  • We are responsible for all personal information in our possession, including information transferred to a third party service provider or agent, so that we can provide you with a product or service.

  • All employees, agents and authorized service providers are required to protect the confidentiality of your personal information.

  • Access to your personal information is restricted to those employees, agents and authorized service providers who need it to do their jobs.

  • We have developed security procedures to safeguard and protect personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification. We will maintain appropriate safeguards and security procedures that reflect the types of documents, including electronic or paper records, organizational measures including security clearances and limiting access on a "need-to-know" basis, and technological measures such as the use of passwords and encryption. While we endeavor to protect all information, the most sensitive information, such as medical information, receives the highest level of protection.


Sharing of your Personal Information

Sompo may make Personal Information available to:

  • Our group companies
    Other Sompo group companies may have access to and use Personal Information in connection with the conduct of our business where appropriate.

  • Other insurance and distribution parties
    In the course of marketing and providing insurance and processing claims, Sompo may make Personal Information available to third parties such as other insurers; reinsurers; insurance and reinsurance brokers and other intermediaries and agents; appointed representatives; distributors; affinity marketing partners; and financial institutions, securities firms and other business partners.

  • Our service providers
    External third-party service providers, such as medical professionals, accountants, actuaries, auditors, experts, lawyers and other outside professional advisors; travel and medical assistance providers; call center service providers; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; banks and financial institutions that service our accounts; third-party claim administrators; document and records management providers; claim investigators and adjusters; construction consultants; engineers; examiners; jury consultants; translators; and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.

  • Recipients of your social sharing activity
    Your friends associated with your social media account(s), other website users and your social media account provider(s), in connection with your social sharing activity, such as if you connect another social media account to your Sompo online services account or log into your Sompo online services account from another social media account. By connecting your Sompo online services account and your other social media account you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by that other social media website’s privacy policy. If you do not want your Personal Information shared with other users or with your other social media account provider(s), please do not connect other social media accounts with your Sompo online services account and do not participate in social sharing using our Sompo online services.

  • Governmental authorities and third parties involved in court action
    Sompo may also share Personal Information with governmental or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our group companies; (f) to protect our rights, privacy, safety or property, and/or that of our group companies, you or others; and (g) to allow us to pursue available remedies or limit our damages.

  • Other Third Parties
    We may share Personal Information with payees; emergency providers (fire, police and medical emergency services); retailers; medical networks, organizations and providers; travel carriers; credit bureaus; credit reporting agencies; and other people involved in an incident that is the subject of a claim; as well as purchasers and prospective purchasers or other parties in any actual or proposed reorganization, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business, assets or stock.

Personal Information may also be shared by you, on message boards, chat, profile pages and blogs, and other services to which you are able to post information and materials (including, without limitation, our Social Media Pages and Apps). Please note that any information you post or disclose through these services will become public information, and may be available to visitors who access Sompo online services and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Sompo online services.

Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries. For example, we may transfer Personal Information in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities. By providing Personal Information and other information to Sompo, including through Sompo online services, and/or by sending a communication to a "sompo.co.th" e-mail address, you understand and consent to the collection, use, processing disclosure and transfer of such information in Thailand and other countries or territories, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of this Privacy Policy. Further, please note that any communication you send to a "sompo.co.th" e-mail address will be routed through Thailand.